Approach

Support

For bugs, purchase help, privacy questions, or data-deletion problems, email support@opscale.sh. Include the app version, affected train service, and approximate time where relevant. Do not send tickets, railcards, payment details, passwords, or API credentials.

Purchases

Use Restore Purchases in Approach Plus first. Subscription cancellation and refund requests are managed through Apple.

Rail disruption

For urgent journey assistance, contact the train operator or station staff. Approach cannot change bookings or arrange passenger assistance.